Shipping Terms
Fast, Reliable Delivery to Your Doorstep
We offer a variety of shipping options to meet your needs, including UPS, FedEx, USPS, and freight delivery. Most orders ship from our manufacturer's warehouse in Naperville, IL, within 2-4 business days.
Shipping Cost: Based on carrier FedEx Ground: USD ($) US Dollar Free shipping over $1,000.00
Shipping Options
UPS or FedEx: We reserve the right to select either carrier at our discretion.
United States Postal Service: Available for most orders.
FedEx Freight: May incur an extra charge.
Conway, R & L, and other freight carriers: May incur an extra charge.
Expedited Shipping
Do you need your order faster? We offer expedited shipping options, including next-day air and two-day air. Please note that expedited services are business day services, and weekends do not count towards the standard of service.
Handling, Transit, and Order Cut-off Time for the United States.
Delivery locations: At the customer's address (United States)
Order cut off: 5:00 PM (GMT-06:00) Central Standard Time (Chicago)
Handling time (days): 0–1 day Mon – Fri
Transit time (days): 2–3 days Mon – Fri (All destinations)
Total delivery time: Estimated delivery time based on customer locations
All destinations: 2-4 business days
International Shipping
We ship to the United States and United States Territories, Canada, Mexico, and most international destinations. Please note that international orders may require 3-5 additional days or more for processing.
Hazardous Materials (HAZMAT)
Hazardous materials include glues, solvents, paints, fire extinguishers, compressed air, smoke-in-a-can, and products with batteries. These products cannot ship via the United States Postal Service, nor can they ship via an air service. They may be subject to hazmat fees, which vary by product.
LTL Shipments
When an order is very heavy or awkwardly shaped, a Less-Than-Truckload (LTL) shipment on a pallet may be required. Please inspect all LTL shipments before accepting them. IMPORTANT: If your LTL shipment is damaged, please refuse delivery and contact us immediately.
Additional Information
- We can ship on your UPS or FedEx ground account upon request and approval.
- We provide an estimate for shipping times. Once an item is shipped, we will email a tracking number as soon as it is created.
- We cannot guarantee delivery times.
- Please contact us if you need special shipping arrangements.
- International returns are not accepted unless the product arrives damaged.
- Certain branded material may have export restrictions.
- We do not ship to trade embargoed countries.
- Items currently in stock and do not require LTL Freight have free shipping over $1000.
- This does not include items like Fire Pumps, Pipe, Backflows, or Air Compressors.
The charge for freight will be determined by the destination upon the ending of the auction. There will be a packing fee on larger and heavier items it will be determined by the size and the care that has to go into packing an item. Most of the time, people are impressed with the job we do because we customize our own skids for larger items and we take the utmost care to provide a safe and cozy journey for your item. We strive to make our customers happy and want you to feel that we have treated you with the ultimate respect.
International Customers & Freight Forwarders:
International Customers: Prior to shipment you will be required to fill out, sign, and return an End User Statement that is required by us from the United States Government. It should take you less than 5-minutes to fill out, sign, and return. If this is an issue/problem for you, we are sorry, but your transaction will be cancelled and you may be subject to a 20% restocking fee.
International Customers using a Freight Forwarder: Prior to shipment you will be required to fill out, sign, and return an End User Statement AND Freight Forwarder Waiver that is required by us from the United States Government. It should take you less than 7-minutes to fill out, sign, and return. If this is an issue/problem for you, we are sorry, but your transaction will be cancelled and you may be subject to a 20% restocking fee.
Freight Forwarders: Prior to shipment YOUR customer will be required to fill out, sign, and return an End User Statement AND Freight Forwarder Waiver that is required by us from the United States Government. It should take you less than 7-minutes to fill out, sign, and return. If this is an issue/problem for you, we are sorry, but your transaction will be cancelled and you may be subject to a 20% restocking fee. These forms will be emailed to you directly and then you can forward them to your customer.
Contact Us
Fire Protection Parts
Address: 2135 City Gate Ln #3018, Naperville, Illinois, 60563, United States
Email: info@fireprotectionparts.net
Phone: +1 (503) 991-1029
Business Hours: Mon-Sat 8 AM - 6 PM
